Conditions d’utilisation

We are committed to providing a transparent, secure, and customer-focused shopping experience. This policy outlines your rights and responsibilities when using our website, mobile applications, and related services.

Introduction and Scope

This policy explains the terms and conditions that apply when you browse, purchase home products, and use our services. We are dedicated to offering high-quality products and reliable customer support while protecting your rights throughout the entire shopping process.

User Accounts and Website Responsibility

User Accounts

When registering an account, you are required to provide accurate, valid, and complete personal information, including but not limited to your name, contact details, and email address. This information is used to verify your identity and ensure proper transaction processing.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. If you notice any unauthorized access or suspicious activity, please contact us immediately. We will take reasonable steps to protect your account, but we are not responsible for risks caused by user negligence.

Website Responsibility

We strive to maintain a secure and stable website. However, interruptions or errors may occur due to technical issues or events beyond our control. While we will address such issues promptly, we are not liable for any direct or indirect losses resulting from these disruptions.

Product Information, Inventory, and Pricing

Product Details

We provide detailed descriptions, images, and specifications for our products. However, errors may occur. If you identify any discrepancies, please notify us promptly.

Inventory Availability

Inventory levels may change rapidly. If an item becomes unavailable after your order is placed, we will contact you with alternative options or provide a full refund.

Pricing and Adjustments

Prices may change due to market conditions or promotional activities. The price confirmed at checkout is the final price. We reserve the right to correct pricing errors before shipment.

Orders and Payments

Order Confirmation

After placing an order, you will receive a confirmation email with order details. An order is considered valid only after it has been accepted by us.

Payment Methods

We offer secure payment options such as credit or debit card payments. If you encounter any payment issues, please contact customer support.

Shipping and Delivery

Processing Time

Orders are processed within 1–3 business days.

Shipping Area

We currently ship within Portugal.

Delivery Time

Estimated delivery time is 5–12 business days after shipment, depending on external factors.

Shipping Fees

Orders over $69.99 qualify for free shipping.

Orders under $69.99 are subject to an $8 shipping fee.

Taxes and Duties

All listed product prices include applicable duties. No additional charges are required upon delivery.

For more details, please refer to our Shipping Policy.

Order Cancellation Policy

Cancellation Before Shipment

You may cancel your order at any time before shipment at no cost. Please contact customer service via email with your order number and reason for cancellation.

Once confirmed that the order has not been shipped, refunds will be processed within 1–5 business days and returned to the original payment method.

Cancellation After Shipment

Orders cannot be canceled once shipped. However, you may choose to refuse delivery or initiate a return after receiving the product.

If the package is refused and returned to us, refunds will be processed within 1–5 business days after receipt.

If the package has been delivered, you may request a return. After confirming the product is in acceptable condition, refunds will be processed within 1–5 business days.

Returns and Refunds

Return Conditions

You may request a return or exchange within 30 days. Items must be unused and include original packaging, tags, and proof of purchase.

Return Process

Contact customer service via email with details of your request. Our team will guide you through the process.

Processing Time

Refunds are typically processed within 1–5 business days after the returned item is received and verified. Exchanges will be shipped promptly after approval.

For more details, please refer to our Return Policy.

Privacy and Data Protection

We collect only necessary user data and protect it through security measures such as encryption and access control. Your information will not be shared with third parties without your consent, except as required by law.

For more information, please refer to our Privacy Policy.

Dispute Resolution and Governing Law

In the event of a dispute, we will first attempt to resolve the issue through mutual negotiation. If unresolved, disputes may be submitted to a court with proper jurisdiction.

Policy Updates

We reserve the right to update this policy at any time. Changes will be published on our website, and continued use of our services indicates acceptance of the updated terms.

Limitation of Liability

To the extent permitted by law, we are not liable for indirect losses, data loss, or loss of profits resulting from the use or inability to use our services.

Intellectual Property

All content on this website, including text, images, graphics, and design, is protected by intellectual property laws. Unauthorized use is strictly prohibited.

Contact Information

If you have any questions, please contact our customer support team.

Phone:+1 (214) 557-8073

Email:assist@xelcozy.com

Address:520 Concord Ave #8L,Bronx,NY 10455,United States