Order Cancellation Policy

We understand that you may need to cancel your order under certain circumstances. Please review our cancellation policy below to understand how the process works and what options are available to you.

Order Cancellation Before Shipment

If you wish to cancel an order that has not yet been shipped, you may submit a cancellation request through any of our customer service channels. Once your request is confirmed, you will receive a full refund of 100% of the amount you paid, with no additional fees.

Order Cancellation After Shipment

If your order has already been shipped, it can no longer be canceled. However, you may initiate a return after the order has been delivered. Please follow the return instructions included with your package or contact our customer support team for assistance with the return process.

Refund Processing

Processing Time: After your cancellation request is approved, refunds will be processed within 1–5 business days.

Original Payment Method: All refunds will be issued to your original method of payment. Please note that the time it takes for the funds to appear in your account may vary depending on your financial institution.

Contact and Assistance

If you have any questions about canceling your order or need assistance, please feel free to contact us through our available support channels.

Phone:+1 (214) 557-8073

Email:assist@xelcozy.com

Address:520 Concord Ave #8L,Bronx,NY 10455,United States